Refund policy

By placing an order on Kathryn Reid Jewellery’s website, you are agreeing to their Refund Policy.

Cancellations & Amendments:

If you wish to cancel your order because you changed your mind, you will only be allowed to do this within the first 10 minutes of placing your order. This is due to fast paced nature of Kathryn’s job getting orders to the customer ASAP. PLEASE NOTE, transaction fees using Shopify or third-party apps (PayPal or Klarna) are non-refundable and will be deducted from your total order refund. 

If you would like to make an amendment (for example, altering the quantity) please do so within 10 minutes of placing your order. Any amendments made after this time could incur additional costs and delays on your order.

Faulty or damaged:

Upon receiving your order, please inspect it. If it’s arrived damaged or defective, please get in contact with Kathryn Reid Jewellery via email on the day you receive your package. Please attach photos of the piece of jewellery itself as well as the box and packaging it came in (this is to inform the courier of what has happened in transit). Please also include your order details to allow Kathryn to resolve the issue as quickly as possible for you.

In the event where you need to send back an item to be fixed or inspected, please send it via a tracked service and keep your receipt. If wilful damage has been determined, no refund or replacement will be given. Please contact Kathryn via email to receive the address to return it to.

Refunds:

Kathryn Reid Jewellery does not accept refunds on:

• Earrings (due to hygiene reasons)

• Personalised/engraved pieces

• Commissioned pieces

• International orders shipped outside of the UK or EU. 

All other pieces within the UK or EU must be returned within 14 days of receiving your order. Please get in contact with Kathryn Reid Jewellery via email to arrange an exchange or refund. It must be returned safely in it’s original packaging and must be unworn. For UK customers, please send it via Royal Mail’s Special Delivery service and keep your receipt. For EU customers, please send it via a tracked and insured courier service such as DHL Express. Please keep your proof of postage. Please contact Kathryn via email to receive the returns address. Returns are at the customers own risk and postage at the expense of the customer. Kathryn Reid Jewellery is not responsible for items lost in transit. The original cost of UK or EU Postage will not be refunded. 

EU Right of Withdrawal:

If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the item, without giving any reason. To exercise this right, please send a return or cancellation request via email (info@kathrynreidjewellery.com) before the withdrawal period expires.

Once you have notified Kathryn of your withdrawal, you must return the items within 14 days, in it's original packaging. Customers are responsible for covering the cost of return or exchange shipments and for arranging the return with their local courier. We strongly recommend using a tracked and insured service such as DHL Express to ensure the safe arrival of your return. We will process your refund within 7 working days of receiving the returned goods, using the same payment method as your original order. Original shipping costs are non-refundable except where the entire order is cancelled before dispatch.

PLEASE NOTE: Earrings, Commissions, Engraved or Personalised pieces are exempt from the right of withdrawal, as they are made to your personal specifications.

Ring Resizing:

All rings are made to the UK ring size requested by the customer when placing your order. The "Bulls Lick Nose Ring" in mixed metal and the "Cows Lick Nose Ring" in mixed metal cannot be resized, please select your ring size carefully when placing your order. For all other rings for UK customers, if you receive your ring and it does not fit you, there will be a small charge of £50 to have your ring resized (except Causeway Rings which have a resize charge of £75). Please email Kathryn within 7 days of receiving your order to arrange resizing. You will be asked to send the ring back in it’s original box via Royal Mail Special Delivery (so it is insured) and you are responsible for the postage and it’s cost. Rings with a bespoke engraving on the inside of the band cannot be resized due to the risk of damage to the engraving. International orders outside of the UK cannot be resized so please select your ring size carefully.

Engraving:

An engraved name is an included option within the Nose Ring Collection (excluding the 'Bull's Lick Nose Ring'). The engraved name has a 10 character limit, is a set font and is placed directly behind the nose on the inside of the ring. The size of the engraving may vary slightly depending on the number of characters you use and the UK ring size of your ring, this is to allow your engraving to fit proportionally. 

If you select ‘yes’ to engraving, please type your chosen 10 character engraving into the text box provided before checkout. If you select ‘no’ to engraving, this means you do not wish to have an engraved name inside your nose ring. If you select ‘no’ and then change your mind after purchasing, please email Kathryn within 10 minutes from placing your order. Changes made after this time frame may cause delays with your order and potential additional costs. Please select your choice CAREFULLY. 

All other pieces of jewellery that require engraving is an additional cost. Please email Kathryn to enquire and receive a quote.

Guarantee:

All Kathryn Reid Jewellery comes with a 6 month guarantee. All repairs will be done free of charge as long as the damage is done through normal use. Please take note of the care instructions that come with each Kathryn Reid Jewellery order. Kathryn Reid Jewellery takes no responsibility if the damage is done through carelessness, misuse or failure to read the care instructions provided.

For all other repairs enquires, please get in touch with Kathryn Reid Jewellery via email. The price of repairs varies for each piece and the customer is responsible for postage costs.