FAQs
I missed out on the Nose Ring Collection restock, can I preorder one?
As Kathryn is the only jeweller behind her small business, she can only make a certain amount of Nose Rings at one time so she cannot take on preorders. She regularly restocks the Nose Rings on her website on a certain date and time, this is the fairest way to get your hands on one. Please subscribe to Kathryn’s newsletter here to always be notified of a restock date & time.
Can I order a custom Nose Ring/commissioned piece?
Kathryn is not accepting commissioned pieces of any kind at the moment as she is so busy with her own designs and online orders.
How do I find out my ring size?
The most accurate way to find out your ring size is to go to a local jewellers near you and get your finger measured. Kathryn works with UK ring sizes for example UK Ring Size O, M, N etc. Check out Kathryn’s ring size guide .
Where do you ship to?
Kathryn Reid Jewellery ships from Northern Ireland to the UK using Royal Mail and Worldwide using DHL Express.
Is your jewellery stocked in shops?
Kathryn’s jewellery is not stocked in any shops or other websites. It is only available to purchase exclusively on her website kathrynreidjewellery.com.
When will the Ear Tag Collection be restocked?
Please make sure you’re subscribed to Kathryn’s newsletter here to find out about restock dates. You will always be notified of when they are available to purchase.
Can I get my ring resized?
Ring resizing is available to UK customers only and Kathryn only resizes rings designed and made by her. Ring resizing costs a small fee of £50 (except the Causeway Ring which costs £75 to resize). Rings with an engraving on the inside of the band cannot be resized due to the risk of damage to the bespoke engraving. You are welcome to source your own ring resizing elsewhere.
Can I get my piece of jewellery engraved with a name?
Yes, engraving is included on the inside of the Nose Rings and on all pieces in the Ear Tag Collection. For all other jewellery collections, engraving is an additional fee and subject to availability. Please email Kathryn with your order confirmation number to request engraving. You are also welcome to source your own engraving elsewhere.
What material is your jewellery made from?
Solid recycled sterling silver and 9ct yellow gold.
Where is my order?
First please check the tracking number of your order. UK orders can take up to 2-3 working days to arrive once dispatched and International orders up to 10 working days to arrive once dispatched. If the order is taking longer than these shipping times then please get in touch with Kathryn via email with your order details.
Do you offer jewellery cleaning and repair services?
Yes, but only on pieces of Kathryn Reid Jewellery. Please contact Kathryn via email with a photo of your piece regarding your cleaning or repairing enquiry.